I want to register an account with KNOSS! How should I start the process?

You can begin the process of creating an account by clicking here. You will be asked to fill out a registration form, and then a KNOSS representative will reach out to you within one business day. If your company is already registered and you want your own username and password, please contact your KNOSS representative. If you are unsure of who to reach out to, please contact customer service at 1-866-KNOSS-08.

I need to change my company name or company address associated with my account! Who should I contact?

Customers with net terms must submit a written request for an address/phone change or company name change on official company letterhead by email to hello@knoss.com.

I’ve forgotten my password to log into KNOSS.com. What should I do now?

You can reset your password here. Enter your email address, select ‘Next’ to receive an email to reset your password. Check your email (including your Spam or Junk filter/s) and open the message from hello@knoss.com that contains the subject line"www.knoss.com Password Assistance". Click on the link indicated in the message to get to Step 3 and create a new password.

I’ve forgotten my User ID to log into KNOSS.com. How can I retrieve it?

If you forgot your username, please reach out to customer service at hello@knoss.com or call 1-866-KNOSS-08. Additionally, you are able to log into knoss.com with the email address associated with your account. 

I want to check the status of my order. How can I find that information?

To check the status of your order, select ‘Account’ at the top right section of www.KNOSS.com and select ‘View My Order History/Status’ under ‘My Order List’ category. You can search by date, order number, purchase order number, or view all orders in a list.

I have a promo code to use for my order. Where should I enter the code?

Enter your promo code in the ‘promo code’ field at the checkout page, underneath terms or credit card information.

I have an order to place, but I’m not ready to hit submit. Can I save my order?

Once items are added to your cart, they will always be saved until you complete an order or remove them from your cart.

I often order the same items. Can I duplicate past orders?

Yes. When you login, go to ‘Account’ and select ‘View My Order History/Status’ and find the order you would like to duplicate. Select ‘Reorder Items’ and they will be added to your cart for purchase.

I only need a few products to start. Is there a minimum order quantity?

Nope! We accept any order size – large or small!

I’d like to place an order but KNOSS is out of inventory. Can I place a back-order?

Although KNOSS does allow for back-orders, we currently are not allowing them to be placed via www.KNOSS.com. Please contact your KNOSS sales representative or call customer service at 1-866-KNOSS-08.

I have an item to return. What is KNOSS’ return policy?

Please review the KNOSS return policy here.  

I’d like to check inventory on the website. How will inventory be reported? Is it updated in real time?

Once you are logged into the site, quantities will be reported with exact inventory. The inventory on our web ordering system is always up-to-date and accurate. To see inventory for specific colors, select the color from the product detail page and the order entry grid will refresh to show all available inventory.

I have an order to place! Is inventory held for me as soon as I place an order in my cart?

Inventory is not allocated to your order until your order is submitted. At order submission, we will re-check inventory to confirm that the quantities you requested are still available. Should the inventory have changed and the quantity you originally requested no longer be available, you will be asked to re-enter a new quantity or you may select a substitute item. 

I’m ready to check out. How do I select my shipping address?

At checkout, you can either use an existing address or select ‘Change’ to add a new shipping address. Please note that we are unable to ship to P.O. Boxes. Please enter a physical street address for delivery of your order.

I’d like to know more about shipping. What are KNOSS’ general shipping policies?

Orders are primarily shipped via Fedex Ground, but shipping method can also be determined by the customer's request. Orders placed before 2 PM (CST), will ship the same day (Fedex Ground).

I do not want to use the auto-populated shipping method. How do I choose a different shipping method?

Under ‘Shipping Method’ at checkout, you can choose between using your own third-party freight account for ground shipping or air shipping. Please add your third-party account number and carrier. If you wish to use KNOSS’ shipping account, select ‘Standard Flat Rate’ or ‘Standard Overnight’ based on your in-hands date. Flat rates are charged upon dollar value of order and the ‘Ship-To’ location.

INSERT CHART HERE. (You can click it, but must log in to be able to see the chart).

I’d like to use third party freight for my order. Do you accept third party/private freight requests?

If you have an account with UPS or FedEx, you may select ‘Use My Shipping Account’ with either a ‘Ground’ or ‘Air’ option. Invalid or deactivated account numbers could result in delayed shipments or additional fees. For orders that exceed a value of one thousand dollars, or LTL shipments, please contact your sales representative, reach out to hello@knoss.com, or call customer service at 1-866-KNOSS-08.

I’m ready to pay for my order. What payment methods are accepted?

Payment methods accepted at time of order are terms or credit card. Credit cards accepted are Visa, MasterCard, AMEX, and Discover.

I’d like to change my payment method. How can I edit my payment methods?

You can add a new credit card to your account by selecting ‘New Card’ at the ‘Select Payment’ level at checkout.

I have an order but need to change my payment method from my last order. Can I change my payment method from order to order?

Yes. Your payment choices will be shown at the checkout level. The choices shown may vary according to your terms established with KNOSS.

I need to find a resale certificate. Where do I find the appropriate state sales tax exemption forms for resellers?

Sales tax exemptions apply to resellers of products who are not the end-users of the product but sell them to another party. For questions concerning resale exemptions, contact your state department of revenue.

I want to be set up on terms. Can I apply for credit? If so, how?

Yes. Customers can apply for terms with a credit terms application provided by a KNOSS sales representative. Application forms can also be downloaded here.

I’d like to know more about net terms. What are the net terms for credit?

Net terms may be granted upon KNOSS’ approval of a completed and signed credit application. A finance charge of 1.5% per month (18% APR) will be assessed on unpaid balances beyond established terms. KNOSS reserves the right to revoke terms at any time and for any reason without prior notification.

I’m ready to make a payment. How can I make a payment to an invoice or see my statement?

Please contact brandi@knoss.com to make payments or request invoices or statements.

I need to make a payment by check. What is the remittance address for KNOSS Apparel?

KNOSS Apparel Inc., PO Box 8291, Pasadena, CA 91109-8

I just found out there was an issue with my check. What is KNOSS’ return check policy?

The purchaser shall pay to KNOSS Apparel Inc. a service fee of $50.00 each, for all checks returned by Purchaser's bank. This fee may be increased to match the fee actually charged by KNOSS Apparel Inc.’s bank.

I need to update my credit card payment. How can I update my credit card payments?

You cannot update your credit card payments - these settle right away and post to your account.

I’d like to print my statement for my records. How can I print my statement?

Please contact brandi@knoss.com to request your statements.

I need to provide sizing to my customer. How do I find sizing information for products on your website?

Sizing information is available on individual product pages. Scroll to the bottom of a product page and select the tab ‘Sizing Specs.’

I love your product sell sheets! How do I access KNOSS product sell sheets?

KNOSS Style Guides (product sell sheets) are available for download under the ‘Discover’ tab at the top of the site. Please select ‘Discover’ and then ‘Style Guides’ for a list of downloads.

I also love your custom style guides – can KNOSS create one that is customized with my logo or my customer logo?

Custom style guides are available upon request from your KNOSS sales representative. Please reach out to them for more information.

The garment colors on my monitor are different from the garment colors on my phone. Are the colors of the apparel appearing on my monitor accurate?

The color of the product cannot be guaranteed to match the color on your monitor since each person's computer monitor is set and calibrated differently. The colors of products appearing on your screen should be used as guides to locating the color you're looking for.  For true color purposes the PMS color code can be located on our product Style Guide sheets. 

I would like to download KNOSS imagery. How can I access hi-res product images?

You can download high resolution images directly from the product page. Under the main images of the product, there is a button named ‘Image Gallery’ that will initiate an automatic download of all available images for that product.

I’m not receiving my email notifications from KNOSS. What’s going on?

It could be one of the following reasons:

Your email address was entered incorrectly during registration; please double check your account information.Your System Administrator has blocked the email; please check with your system administrator.Your mailbox is full and the email could not be delivered.The email may have reached your spam folder; please add hello@knoss.com to your email address book or safe-senders list.

If you are still not receiving emails, contact customer service 1-866-KNOSS-08.

Your mailbox is full and the email could not be delivered.

The email may have reached your spam folder; please add hello@knoss.com to your email address book or safe-senders list.

If you are still not receiving emails, contact customer service 1-866-KNOSS-08.

What is sales tax?

Sales tax is a retail point-of-purchase tax imposed by state and/or local governments paid by the purchaser for goods. Sales tax is based on the 'ship-to' location and whether or not the items purchased are taxable in a particular state. Sellers are required by state regulations to assess sales tax.

Will I be charged sales tax on KNOSS orders?

Customers are considered taxable until they provide a properly completed resale/exemption certificate and/or state sales tax license as required by state law.

Why do I need to provide a sales tax exemption or resale certificate?

A resale certificate is a state specific document that purchasers provide to their vendors when buying product which is then resold. A purchaser cannot use a resale certificate if they are the end user of that product. A resale certificate can also be referred to as an exemption certificate, reseller's permit, sales tax permit, sales tax ID or resale license.

Where can I obtain a resale/exemption certificate?

You can complete and sign resale/exemption certificates online directly from your KNOSS 'My Account' under Manage Tax Certificates. If you are tax exempt in multiple states and would like to fill out a multi-jurisdictional form, please contact your credit rep or the sales tax department at taxcert@alphabroder.com to request a copy to fill out.

If I have a sales tax license, do I still need to complete a resale/exemption certificate?

Yes, a resale/exemption certificate provides additional information about your business that a license may not offer. If KNOSS is audited by a state, the state requires that we have their state specific resale certificate completed by our customer.

If you dropship to AR, CA, FL, GA, IL, LA, MO, OH, TX, UT, WA, please include your resale and license for these states to avoid being charged sales tax. 

Will I be charged sales tax if I am shipping to my decorator?

Sales tax is based on the ‘Ship-To’ address provided for each order, not where the goods would ultimately be re-sold. For our audit purposes, we need to have tax documents supporting these transactions even if the goods will ultimately not be sold where the decorator is located.

Please contact your KNOSS sales representative for a document that will allow you to purchase goods to ship to a decorate with tax exemption.

I have a 501(c)(3) exempt organization – does that mean I won’t pay tax?

Exempt organizations may be exempt from paying sales tax but being classified as an IRS 501(c)(3) entity does not automatically guarantee that an organization will be exempt from state and local sales taxes. Exempt organizations are required to submit a completed exemption certificate and/or a state issued letter of exemption in order to be sales tax exempt. Each state has its own rules and regulations regarding exempt organizations and their taxability.

I was incorrectly charged sales tax. Can I submit a claim?

If your order was charged sales tax and you have provided a valid resale/exemption certificate for the ‘ship-to’ state, a refund of the assessed sales tax can be requested by emailing taxdepartment@knoss.com. Sales tax refunds are issued in the same manner in which the order was paid.

What is Economic Nexus and how does it apply to me?

Economic nexus generally refers to rules that states have adopted asserting nexus over an out-of-state business that has an economic presence in a state even though the business may lack a physical presence.

As KNOSS has economic presence in most states, we are required by state law to assess sales tax on customer orders unless a valid resale or exemption certificate is on file. Even if our customer does not qualify for the Economic Nexus thresholds in a particular state, KNOSS is required to charge sales tax if we are shipping to that particular state on our customers' behalf.

Any other questions related to sales tax should be directed to taxdepartment@knoss.com

Why is Economic Nexus important?

In the recent Supreme Court decision, South Dakota v. Wayfair, Inc. (Wayfair), the court eliminated the physical presence requirement for states to require businesses to collect and remit state sales tax. It established economic nexus as the sales tax nexus standard.

Any other questions related to sales tax should be directed to taxdepartment@knoss.com